Package Availability

Although we usually have all packages processed by 1pm of the day they arrive we cannot guarantee that this will always be the case. We only warrant that a package will be made available for pickup by end of business the day that it arrives. If you need to pickup a package as it arrives off the truck you need to notify us BEFORE we begin unloading the truck. We will make every effort to spot your package as it comes off the truck. If we do we will process it immediately. If for some reason we do not spot your package as it comes off the truck you will need to wait until it has been processed in the normal course of business. In order to meet our service promise to all our customers we will not be able to stop processing packages and or assign manpower to look among our unprocessed packages.

Package Pickup

We will make every effort to locate you package in our system using your name there are times when this will not be possible. We do this as a convenience to our customers. Circumstances that may keep us from locating your package by name include but are not limited to the following:

Damaged Shipping Label
Shipper mispelled your name
We mispelled your name
Shipper did not put your name on the package

Although it is not required we highly recommend that you bring your tracking/delivery confirmation number to ensure we are able to locate your package in our system.

Personal Mailboxes
Mailboxes are self service. To protect the security of your mail no information will be given out over the phone regarding the contents of a mailbox. There will be no exceptions to this policy.

Storage Fees

Due to increased costs for storing packages for more than 30 days, we expect all incoming packages to be picked up within 30 days of their arrival. Packages left over this time limit will be charged at the rate of $2.50 per package per month or partial month. This charge will automatically be added to your total when you pickup your package.

Improperly Addressed Shipments

Packages arriving without a "Receiver Name" may be opened by our staff to determine ownership. If ownership cannot be determined the package cannot be released to anyone unless they can, to our satisfaction, establish ownership of the item. Proof of ownership would include but not be limited to knowing the tracking number that the package came in under.

Fire and Theft

While we operate from a facility with a monitored security system, The Letter Carrier will not be held responsible for any loss through fire, flood, acts of God, or any other event that is not within our control.

Illegal Goods or Activities

Should we become aware of any possible illegal goods or activity (as defined by US Federal, State or City ordinance only) through our normal operations, it will be reported to the applicable law enforcement agencies. Packages may also be opened if in the normal course of operations there is reason to believe that a package may contain any dangerous or illegal goods.

Changes to Terms of Service

Should we need to change our Terms of Service and/or pricing we will notify our customers in one or more of the following manners as we deem appropriate.

1. Signage posted in the lobby area of our facility 30 days prior to the changes taking effect.
2. On our Website in the appropriate area 30 days prior to the changes taking effect.
3. Via email to all our customer who have signed up for Email notification 30 days prior to the changes taking effect.
4. Via written communication placed in our mailbox customer's Personal Mailbox 30 days prior to the changes taking effect.

Proper notification and enforcement of these changes shall be deemed as having occured 30 days after one of the above notification methods. These changes will apply to all packages and mail still contained in our facility regardless of the arrival date.