How long do I have to pickup a package? Packages should be picked up within 2 weeks of their arrival. Packages left in our facility for more than 2 weeks will incur a 3.00 per week or portion of a week storage penalty until they are picked up. Lack of email notification or phone call WILL NOT result in a reduction or elimination of the storage fees.Back to top
How soon will my package be ready after it arrives at your facility? It usually takes us 3 to 4 hours to process new packages, this can take longer depending on the volume of packages and customers at the counter. Our only guarentee is that all packages will processed and available for pick up by open of business the next business day. We never process packages received on Saturday.Back to top
How can I know if my package has arrived? If you havent received an email notification or phone call from us and you think it has been delivered you can use the tracking number you have to go online to track it at either USPS.com UPS.com or FEDEX.com. Just be aware that USPS tracking number stop tracking when they arrive at the Post Office and are at a later time brought to our facility. Although most of these packages are brought to our facility within 3 hours sometimes they dont all make it until the next day.Back to top
What if I can't make it to your facility before you close? We open and close on time every time. We will not stay open late or open early for any reason. It is strongly recommended that you plan for traffic and/or border delays because we lock our doors at closing time and once locked no one else is allowed in. No Exceptions.Back to top
Do I need to bring my tracking number to pickup the package? It is a good idea to do so but it is not mandatory. If there is anything wrong with your name on the package or if the package came without your name (this does happen) the tracking number will help us determine if your package has arrived. Looking up your package by name is a courtesy we provide. We can't guarantee that we will be able to look up your shipment this way everytime. If the name is wrong or missing we must have the tracking number to locate your package.Back to top
How do I sign up for Email Notification Click on the Email Signup Tab and fill out the requested information for each person who will be receiving packages.Back to top
Do you rent mailboxes? No, we will no longer be renting mailboxes. We have decided to focus solely on the package shipping and receiving portion of our business.Back to top
Which retailers will accept this address? Any retailer, including eBay sellers should accept this address.Back to top
What kind of packages do you accept? We will accept any package or freight that comes to our facility EXCEPT FOR PALLETIZED SHIPMENTS, WOODEN CRATES AND LETTERS. IF YOUR SHIPPER PALLETIZES OR CRATES THE SHIPMENT IT WILL BE REFUSED.Back to top
What do I need to get my package through the border? You will need an invoice for the item purchased. There may be other requirements based on the item purchased. You need to contact your customs office for this information. The important thing to remember is that you should always bring your invoice with you when you pickup the package. Do not rely on the shipper to include it with your package.Back to top
How long do you hold packages for? We hold packages for 90 days. If it is not picked up then we will, at our sole discretion, dispose of your item(s) in whatever manner we see fit.Back to top
What if I have other questions? Go to our Contact page and send us your question.Back to top
